Many issues can be reported by residents. Councillors do not need to be involved unless the request isn’t acted on and you feel you need us to intervene to get it moving and dealt with. We can, of course, report issues on behalf of residents who don’t have access to a computer as we know how frustrating it can be reporting those issues by phone.
Hounslow Highways is responsible for many services including collecting fly tipping, emptying waste bins, fixing lighting, filling potholes, street sweeping, removing graffiti and fly posting, collecting dead animals from roads, removing abandoned vehicles and clearing overgrowth covering street signs. There is a much longer list, too long to add here, as you can see from the Hounslow Highways website (see the link below).
To report an issue, go to the Hounslow Highways website, click on the Report It tab at top right of the home page and complete the online form. It's fiddly the first time you do it but becomes routine. It helps if you add a photo but this is not compulsory. Actions will be taken according to the contract Hounslow Highways has agreed with Hounslow council - for example, fly tipping should be removed within 24 hours. You will receive an immediate acknowledgement email, a second email will tell you the work has been programmed and a third email when the work has been done. Occasionally, the third email states the work has been done but it hasn't; this sometimes means that it will be done later and sometimes that it can't be done. If it appears not to have been done as you'd expected, please get in touch with one of us so we can find out what the plans are.
The Hounslow Highways website is here: http://www.hounslowhighways.org